These are his first words when Max Krause (names and circumstances made anonymous) enters my office, two years after beginning to use the Gefühlsmonster®- cards in his conversations.
Max Krause has been managing a clinic with around 100 staff members for four and a half years together with his partner. In order to accomplish a highly professional work, they offer regular training and facilitate successful cooperation of the different professions by uncomplicated communication paths and obligatory meetings.
Mrs. Anders has been a member of the clicic for five years and is now responsible for quality management. From the beginning of 2017, she has accompanied Krause’s conversations as a person of trust. Therefore, it was obvious to ask her about how the Gefuehlsmonster® Cards have been experienced by the staff members.
In the following, read both conversations about their experiences with the use of the cards.
Have pleasure reading! You might have inspiring insights.