Privacy policy

Our Privacy Protection Policy

We appreciate your interest in the
Gefühlsmonsters. The protection of your privacy is very important to us. Below we inform you in detail about the handling of your data.

1. Access data and hosting

You can visit our websites without giving up any personal information. Each time you open our web page, the web server merely automatically stores a so-called server log file, which contains, for example, the name of the requested file, your IP address, the date and time of the request, the amount of data transferred and the requesting provider (access data). The log file also documents the access.

This access data is solely used for the purpose of ensuring a trouble-free operation of the site as well as for improving our offer. This is in accordance with art. 6 para. 1 sentence 1 lit. f DSGVO (EUDATAP) for the purposes of legitimate interests pursued by us, namely, the correct presentation of our offer. All access data will be deleted no later than seven days after the end of your page visit.

Hosting services by a third party provider
We entered into a contract with a third party provider (Strato AG, Berlin) for services regarding the hosting and displaying of our website. This serves to safeguard our legitimate interests, namely, the correct presentation of our offer. All data collected as part of the use of this website or in designated forms in the online shop as described below are processed on the servers of the third party provider. Processing on other servers only takes place as described below.

The headquarters of Strato AG is 10587 Berlin, Pascalstraße 10.

2. Customer feedback

All names
given in the practical examples or in the user feedback written by us or our customers for the purpose of publishing on our website are anonymous for reasons of personal protection. The practical examples and the user feedback either show real names or are anonymised depending on the author’s consent. Consent to the publishing of feedback can be withdrawn at any time. We file all customer feedback for the purpose of documentation. This can be deleted at any time upon request.

3. Data collection and use for processing of contracts and opening a customer account

We collect personal information if you voluntarily provide it to us as part of your order, when contacting us (for example, by contact form or e-mail) or when opening a customer account. Obligatory fields are marked as such
and collect mandatory data that is needed for the processing of contracts, for processing your contact requests or for opening a customer account. Without this data we cannot complete the order and / or opening of an account or cannot reply to your inquiries. The kind of data collected can be seen on the respective input forms. We use the data in accordance with art. 6 para. 1 sentence 1 lit. b DSGVO (EUDATAP) for processing contracts and inquiries. After completion of the contract or deletion of your customer account, the use of your data will be restricted for further processing and deleted after the mandatory tax and commercial retention periods, unless you have expressly consented to a further use of your data or unless we reserved the right to further data use that is legally permitted and stated in this document. We can delete your customer account, your order data or your contact data at any time upon request either by contacting us via the contact information given below or via the designated function in the customer account.

4. Data transfer

For fulfillment of the contract pursuant to art. 6 para. 1 sentence 1 lit. b DSGVO (EUDATAP) we pass on your data to the shipping company responsible for the delivery, as far as this is necessary for the delivery of ordered goods. Depending on which payment service provider you select in the order process, we will forward payment data collected to the provider commissioned with the payment and any payment service providers commissioned by us to process the payments. In part, the selected payment service providers also collect this data themselves, provided that you create an account with them. In this case, you must log in to the payment service provider with your access data during the ordering process. In this respect, the specific privacy policies of the respective payment service providers apply.

Data transfer to shipping service providers
Insofar as you have given us your express consent during or after your order
and in accordance with art. 6 para. 1 sentence 1 lit. a DSGVO (EUDATAP), we will forward your e-mail address and telephone number to the selected shipping service provider so that they can contact you before delivery for the purpose of delivery notification or coordination.

This consent can be withdrawn at any time by contacting us via the contact information given below or by contacting the shipping service provider directly via the contact address listed below. After revocation, we will delete your data provided for this purpose, unless you have expressly consented to a further use of your data or unless we reserved the right to further data use that is legally permitted and stated in this document.

DHL Paket GmbH
Sträßchensweg 10
53113 Bonn

Data Privacy Policy DHL

Data transfer to a third party payment service provider

In our online shop you have the option, amongst others, to pay your order via PayPal. The specific data protection regulations of PayPal apply.

Data Privacy Policy PayPal

We use Stripe to process credit card payments in our online shop. The specific data protection regulations of Stripe apply.

Data Privacy Policy Stripe

If you pay by debit/credit card at our office or during events and conferences, your bank details will be processed by SumUp Payments Ltd. (32 – 34 Great Marlborough St W1F 7JB London, UK, Email: To generate a proof of payment for the debit/credit card payment, your e-mail or phone number is required. You can refuse to provide this information at any time.

Data Privacy Policy SumUp Ltd.

Data transfer to third party tax office

For the purpose of proper bookkeeping, we transfer our invoices to a third party tax office, where they store your billing information for 10 years in accordance with legal obligations.

5. E-Mail newsletter

If you subscribe to our newsletter, we will use the data
collected from you specifically for this purpose to regularly send you our e-mail newsletter based on your consent in accordance with art. 6 para. 1 sentence 1 lit. DSGVO (EUDATAP).

You can unsubscribe from the newsletter at any time. This can be done either by contacting us via the contact information given below or via the link provided in the newsletter. After unsubscribing, we will delete your e-mail address.

The newsletter will be
processed and sent on our behalf by a service provider (Mail Chimp), to whom we pass on your e-mail address.

Mail Chimp is based in the US and is certified under the EU-US Privacy Shield. A current certificate can be viewed
here. Under the agreement between the US and the European Commission, the latter has found an appropriate level of data protection for companies certified under the Privacy Shield.


6. Cookies

In order to make the visit to our website attractive and to allow the use of certain functions to display suitable products, we use so-called cookies on various pages. This is in accordance with art. 6 para. 1 sentence 1 lit. f DSGVO (EUDATAP) for the purposes of legitimate interests pursued by us, namely, to optimize the presentation of our offer.

Cookies are small text files that are automatically stored on your device. Some of the cookies we use are deleted after the end of the browser session, i.e. after closing your browser (so-called session cookies). Other cookies remain on your device and allow us to recognize your browser on your next visit (persistent cookies). The duration of storage can be found in the overview in the cookie settings of your web browser. You can set your browser so that you are informed about the setting of cookies and individually decide on their acceptance or exclusion for specific cases or in general. Each browser differs in the way it manages the cookie settings. This is described in the Help menu of each browser, which explains how to change your cookie settings. These can be found for the respective browser under the following links:

Internet Explorer™:
Opera™ :

Failure to accept cookies may limit the functionality of our website.


7. Social Media PlugIns

Using social plugins from Facebook, Google, Twitter using the “2-click solution”

Our website uses so called social plugins (“plugins”) from social networks. In order to increase the protection of your data when visiting our website, the plugins are integrated into the site by means of a so-called “2-click solution”. This integration ensures that when you visit a page of our website that contains such plugins, no connection is established with the servers of the respective social network. Only when you activate the plugins, your browser establishes a direct connection to the servers of the respective social network.


The content of the respective plugin is then transmitted directly to your browser by the associated provider and integrated into the page. By integrating the plugins, the providers receive the information that your browser has accessed the corresponding page of our website, even if you do not have a profile with the corresponding provider or are currently not logged in. This information (including your IP address) is transmitted by your browser directly to a server of the respective provider (possibly in the USA) and stored there. If you interact with the plugins, for example by clicking the “Like” or the “Share” button, the corresponding information is also transmitted directly to the server of the provider and stored there. The information will also be posted on the social network and displayed there to your contacts. This is in accordance with art. 6 para. 1 sentence 1 lit. f DSGVO (EUDATAP) for the purposes of legitimate interests pursued by us, namely, to optimize the marketing of our offer.

For information on purpose and scope of the data collection and the further processing and use of the data by the provider as well as a contact option and your related rights and settings options to protect your privacy, please refer to the privacy policies of the providers:


8. Specific Privacy Policy for Gefühlsmonster- Seminars


(Seminars are only held in German. Please refer to the German version of our data privacy policy for details.)

9. Contact options and your rights

As the data subject you have the following rights:

  • pursuant to art. 15 DSGVO (EUDATAP), the right to request information about your personal data processed by us in the scope specified therein;
  • in accordance with art. 16 DSGVO (EUDATAP), the right to demand immediate correction of incorrect personal data or completion of personal data stored with us;
  • according to art. 17 DSGVO (EUDATAP) the right to demand the deletion of your personal data stored by us, unless further processing is required
    • to exercise the right to freedom of expression and information;
    • to fulfill a legal obligation;
    • for reasons of public interest or
    • to assert, exercise or defend legal claims;
  • according to art. 18 DSGVO (EUDATAP) the right to demand the restriction of the processing of your personal data, as far as
    • the accuracy of the data is disputed by you;
    • the processing is unlawful, but you reject its deletion;
    • we no longer need the data, but you need it for asserting, exercising or defending legal claims or
    • you filed an objection against the processing in accordance with art. 21 DSGVO (EUDATAP);
  • according to art. 20 DSGVO (EUDATAP), the right to request your personal data provided to us in a structured, common and machine-readable format or to request transmission to another person responsible;
  • according to art. 77 DSGVO (EUDATAP), the right to complain to a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or work or our company headquarters.
    For Berlin this is the State Data Protection Authority (Berlin Commissioner for Data Protection and Freedom of Information, Friedrichstraße 219, 10969 Berlin, Tel.: 030 138890,

If you have any questions regarding the collection, processing or use of your personal data, information, correction, blocking or deletion of data as well as revocation of granted consent or objection to a particular use of data, please contact:

Lilli Höch-Corona,, Tel 030 411 921 31

Right of objection

You have the right to object for future activities to the processing of your personal data by us as explained above unless we demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defence of legal claims. Where personal data are processed for direct marketing purposes, you can exercise this right at any time as described above.

After exercising your right to object, we will no further process your personal data for these purposes, unless we demonstrate compelling legitimate grounds for processing that outweigh your interests, rights and freedoms, or for the establishment, exercise or defence of legal claims.
This does not apply if the processing is for direct marketing purposes. In that case we will no longer process your personal data for this purpose.

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Privacy policy partly based on the Trusted Shops legal texts in cooperation with Wilde Beuger Solmecke Rechtsanwälte.

Version: December 13th, 2018